Client-Owned
Your dedicated messaging channels, your continuous visibility, your operational control.
Private, access-controlled customer support
Pay per customer interaction, not per seat. Secure. Accountable. Outcome-focused.
Convosly is a secure, access-controlled customer support partner built around a simple commercial model: pay for the customer interactions you need managed, not for seats you may never use. Get accountable coverage, clear escalation, and predictable costs across your customer channels.
< 2 min
First response window
100%
SOP-bound replies
24/7
Channel monitoring
3
Pilot slots remaining
Operational pillars
Structure you can audit, not trust you must assume.
Every reply we send is bounded by your written authorization. Three pillars keep the operating model honest.
SOP-Led
Every outbound reply strictly follows customer-approved structural boundaries.
Escalated
Highly sensitive inquiries, refunds, and complaints instantly route back to your core team.
Live access ledger
See every grant, scope, and expiry — in real time.
A snapshot of the dashboard your team gets permanent access to. Nothing happens on your channels without a visible, revocable entry here.
Interactive Client Portal Dashboard
Every channel grant, workflow scope, and expiry window — visible to you permanently.
System Active
-
Active AccessWhatsApp Business IntegrationShared Inbox Access • Authenticated and Granted by Channel Owner.
-
Active AccessInstagram DM ModuleAssigned Meta Page Role: Channel Moderator (Read/Reply Access Only).
-
Authorization PendingTelegram Channel HookAwaiting final written authorization to verify access pathways.
Last synced just now
ledger.convosly.io • read-only
Interaction-Based Pricing
Pay for customer interactions, not support seats.
Every plan includes a clear monthly interaction allowance. If volume grows, you pay a fixed overage rate — with lower rates on higher tiers.
Starter
For businesses finding their support rhythm.
₹7,999/mo
100 Active Conversations /mo
+₹90 per additional conversation
- ✓ Coverage for up to 3 Digital Channels
- ✓ Standard SOP Knowledge Base Onboarding
Growth
For scaling teams across core channels.
₹14,999/mo
250 Active Conversations /mo
+₹70 per additional conversation
- ✓ Deployment across all Core Channels
- ✓ Full Account Escalation Matrix
Pro
For high-volume, insight-driven operations.
₹24,999/mo
500 Active Conversations /mo
+₹55 per additional conversation
- ✓ Expanded Support Hours Window
- ✓ Premium Operational Insights Dashboard
Custom
For brands requiring tailored support architecture.
Quote Based
1,000+ Active Conversations /mo
Custom Bulk Rate
- ✓ Custom Coverage & Workflows
- ✓ Dedicated Agent Capacity
- ✓ Custom Analytics Dashboards
See what your monthly bill looks like
Examples use the published base price plus the published overage rate.
India · Starter
150 conversations
₹7,999 + 50 × ₹90
₹12,499 /mo
India · Growth
500 conversations
₹14,999 + 250 × ₹70
₹32,499 /mo
International · Pro
1,000 conversations
$949 + 400 × $1.80
$1,669 /mo
Illustrative totals only. Actual billing follows the number of billable active conversations recorded for the month.
Plan Calculator
Find the plan that fits your conversation volume.
Tell us roughly how many active customer conversations you expect each month. We'll compare the published plan rates and recommend the most cost-effective fit.
200
11,500+
Billing region
Estimate only. Final billing is based on your recorded billable active conversations and applicable plan terms.
Recommended for you
Growth
Estimated monthly cost
₹14,999
Included conversations
250 /mo
Your volume
200 conversations
Overage
₹0
Rate above allowance
₹70 / conversation
Growth gives you the best estimated monthly value at this volume while keeping your overage rate predictable.
Talk to Convosly about this plan
Free setup audit
Find the messages your business is losing.
Submit your current support volumes to schedule your free setup audit.
Why Convosly
A modern support partner, not traditional outsourcing.
Convosly is built around customer outcomes, accountable workflows, and interaction volume — not seats, opaque staffing, or one-size-fits-all outsourcing.
| What matters | Convosly | Traditional outsourcing |
|---|---|---|
| Commercial model | Pay per customer interaction | Often staffing / seat / agent based |
| Scale | Increase capacity as interaction volume grows | May require staffing changes or renegotiation |
| Channel ownership | Client-owned channels with written authorization | Varies by provider and engagement |
| Visibility | Accountable workflows, escalation rules, and operational reporting | Reporting and process visibility can vary |
| Billing predictability | Fixed base price + published overage rate | Often tied to staffing scope and contract terms |
| Business outcome | Faster response, controlled follow-up, and scalable coverage | Primarily capacity delivered through outsourced staffing |
FAQ
Answers before you ask.
Do you take over our messaging accounts?
No. Your channels stay client-owned. We operate under your written authorization with read/reply scope only, and every grant is revocable from your portal.
What happens to refunds and complaints?
Highly sensitive inquiries, refunds, and complaints instantly route back to your core team through the escalation matrix you approve during onboarding.
How fast is the first response?
Our standard first-response window is under two minutes during coverage hours. Pro plans expand that window with priority routing.
Can I see what your team is doing on my channels?
Always. The Client Portal Dashboard shows every channel grant, workflow scope, and expiry window permanently — the ledger you saw above is a live view of it.
What is an active conversation for billing purposes?
An active conversation is a customer interaction managed within the scope of your selected plan during the billing month. Your plan includes the stated monthly allowance; conversations above that allowance are billed at the published overage rate.
How does overage billing work?
Your monthly plan fee covers the included conversation allowance. Each additional conversation is charged at the fixed per-conversation overage rate shown on your pricing card. Higher tiers have lower overage rates.
Can I upgrade when my volume increases?
Yes. The plans are designed as a clear capacity path from Starter to Growth to Pro, with Custom available for 1,000+ monthly conversations and tailored requirements.
Are there separate seat charges?
The pricing model presented here is interaction-based. The published plan fee covers the plan's included conversation allowance rather than charging you for unused support seats.